What’s this policy all about?
This policy explains how we collect, use and disclose the personal information you provide to us when you use our website, www.couchmate.com.au.
What information do you collect about me?
We collect personal information that you have provided to us about yourself. This could include your name, email address, address and phone number. We do not store your credit card details.
What do you do with my personal information?
We collect information about you so that we can:
(a) process, fulfil and keep you informed on the progress of the order(s) that you place on our website;
(b) send you information about our products and services as well as third party products and services that we think could be of interest to you (including promotions, discounts and special events);
(c) maintain our relationship with you (including responding to your questions); and
(d) create and maintain records for our internal accounting and administration purposes.
If you do not provide us with your personal information, we may not be able to provide you with these services.
Will you use my information for any other purpose?
We may also use your personal information for other purposes (and/or share your information with a third party) because we believe it is necessary to do so, in these circumstances:
(a) to provide you with a service which you have requested;
(b) to protect the rights, property or personal safety of our suppliers, customers or any member of the public;
(c) to prevent or help detect fraud or serious credit infringements;
(d) to protect our interests (e.g. disclosing information to a court); or
(e) if the assets and operations of our business are being transferred to another party as a going concern.
Do you give my information to third parties?
We share your personal information with third parties we engage to help us run aspects of our business efficiently. This includes suppliers and service providers who assist us with order fulfilment, supply chain and logistics.
Do I have to receive marketing information from you?
When you provide us with your information, we automatically add you to our mailing list so that we can send you information about our products and services as well as third party products and services that we think could be of interest to you (including promotions, discounts and special events).
You can unsubscribe from receiving marketing information at any time by emailing us at firstname.lastname@example.org or by using the ‘Unsubscribe’ link in the emails we send you.
How can I change or delete the information you keep about me?
You can change your information by email us at email@example.com. We reserve the right to keep a copy of your personal information to comply with our recordkeeping obligations at law.
Is my information secure?
The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to Couchmate.
In order to protect the security of personal information transmitted to Couchmate, our servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between your web browser our systems is encrypted.
You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password.